Help

A structured, psychology-based session focused on clarity and next steps. Not a pep talk or generic advice.

All Gangatu services and products are offered through the email list (you can subscribe for free here). Consultations are announced there when they’re available. If it hasn’t been offered by email, it isn’t open.

All consultations are online, hosted via Google Meet or a secure telehealth platform. After you book, you’ll receive the link and all the specific details you need.

For a one-off consultation, the fee is €250 (50 to 60 minutes).
Payment is always in advance. You pay when you book the appointment through the booking system.

Payment is handled through Stripe at booking.

After each payment, you’ll automatically receive an invoice to the email address you provided.

An individual session lasts 50 to 60 minutes.

Longer sessions aren’t the default. If more time is needed, it depends on availability and it will be agreed in advance.

Any fees for extended time are stated clearly before you book.

Therapy fees are:
Initial session: €250 (50 to 60 minutes)
Ongoing sessions: €120 each (50 to 60 minutes)

Payment is always in advance. You pay when you book the appointment through the booking system. 

If ongoing therapy is appropriate, it’s something we’ll agree on together, based on your needs, what you’re dealing with, and what would actually support you most.

Most people start with weekly sessions. Sometimes it’s less frequent. Sometimes, for a limited period, it’s more intensive.

Frequency isn’t picked for motivation. It’s picked for momentum. The right rhythm depends on what you’re dealing with, what you’re trying to change, and what’s realistic for you to sustain.

We’ll agree to it together, and we’ll adjust if it’s not working.

Consultations are confidential. Because they’re online, part of that privacy and quality depends on what you do on your side.

Here’s what to set up before the session:

1. Choose a truly private space
   Please don’t join from a public place, a car with someone else nearby, or a room where other people can hear you. Use a private room where you won’t be interrupted, and where you can speak freely.
2. Use headphones and a working microphone
   Use headphones (not speaker) so no one else can hear the session and so you can stay focused. Make sure your microphone works clearly. If possible, test your audio a few minutes before we start.
3. Remove distractions
   Put your phone on silent and don’t take calls or answer messages during the session (unless it’s a real emergency). Don’t multitask. No background tasks, no interruptions, no “half here, half elsewhere”.
   It’s your responsibility to protect the hour so the session can actually do its job
4. Make sure your internet connection is stable
   You’re responsible for having a reliable connection (home, office, or wherever you’re joining from). Before the session, do a quick check:
   

• • Aim for at least 10 Mbps download and 5 Mbps upload
    
  • A wired connection is best. If you’re on Wi-Fi, sit close to the router
    
  • Close heavy apps (streaming, large downloads, video calls) during the session
    
  • Have a back-up option if you can (mobile hotspot)
    

If the connection is unstable, the session can become fragmented, and you’ll lose momentum. Setting this up in advance protects the work.

Yes. Everything discussed in the session is confidential.

The only exceptions are serious safety and legal situations:

1. If your life is at serious risk
   For example, if there’s a credible risk of death or severe harm.
2. If someone else’s life is at serious risk
   If there’s a credible risk that another person may be seriously harmed.
3. If I’m legally required to disclose information
   If the law requires it, I may have to share specific information with the relevant authorities.

Before starting, you’ll also receive a brief therapeutic agreement outlining how the work is structured. If you need a separate confidentiality agreement (NDA) for professional reasons, that can be arranged too.

Not always.

Consultations open in waves, based on capacity. When slots are available, they’re offered ONLY through the email list (you can subscribe for free here).

If you’re not seeing booking options, it means there’s no availability right now. When things reopen, subscribers are the first to know.

Yes. When you book, that time is reserved just for you. If you don’t use it and don’t cancel properly, it can’t be given to someone else. And don’t worry: before you book a first session or a follow-up, you’ll be able to see in detail how consultations work.

No refunds
Payments aren’t refundable. If you book a session and later decide you don’t want it, the payment can’t be returned.

Here’s how it works:

1. 24-hour notice (one business day)
   If you need to reschedule, you must do it at least 24 hours before your session time (one business day). In that case, you can move your session to another available slot.
2. Late changes and no-shows
   If you try to reschedule with less than 24 hours’ notice, or you don’t show up, the session is treated as used and the full session fee is charged.
3. Notifying in time is your responsibility
   If something looks wrong with your booking, you still need to contact us before the 24-hour limit. Don’t assume it’s been changed or cancelled unless you receive acknowledgement.
4. Arriving late
   Your session time is the time you booked. If you book 11:00 to 12:00, that’s your time.
   If you arrive at 11:20, the session runs from 11:20 to 12:00. It won’t be extended, and it won’t be cancelled. That time is yours to use as you choose.
5. Emergencies
   Real emergencies happen. If it’s a genuine emergency, exceptions may be considered. Let us know as soon as you can.
6. How to reschedule
   Use the method stated in your booking confirmation. A change is only valid once you receive acknowledgement.

Here’s the simple version:

A psychologist
A psychologist is trained to understand how the mind works and how problems show up in thoughts, emotions, and behaviour. They use therapy methods to help you change patterns, and they work under professional rules. They do not prescribe medication.

A coach
A coach helps you set goals and take action. It’s usually about performance, habits, confidence, or decisions. A coach can be very helpful, but coaching is not the same as healthcare, and coaches don’t diagnose or treat mental health conditions.

A counsellor
A counsellor often focuses on support through difficult situations, like stress, grief, break-ups, or life changes. In some countries it’s regulated, in others it isn’t. What matters is their training and what they’re qualified to help with.

A psychotherapist
“Psychotherapist” usually means someone trained to provide therapy. Depending on the country, a psychotherapist might be a psychologist, a doctor, or another professional with therapy training. The title can mean different things in different places, so you have to check their qualifications.

A psychiatrist
A psychiatrist is a medical doctor. Their key difference is that they can prescribe medication. They help when symptoms are severe, when medication might be needed, or when there’s a complex clinical picture. Some psychiatrists also provide therapy, but many focus mainly on medication and medical follow-up.

A quick way to remember

• Want help changing patterns and understanding what’s going on inside you? Start with a psychologist/therapist.
• Want goals and accountability for action? A coach can fit.
• Think medication might be needed? That’s a psychiatrist.

If you’re unsure, you don’t need to guess alone. The safest first step is to speak to a regulated professional who can point you in the right direction.

No. No honest psychological work can promise a specific outcome.

What can be promised is the process: a serious space to think, speak, and face what you’ve been avoiding. If you show up and do the work, things usually move. Not always in the way you expected, but in the way that’s needed.

You can also say what isn’t working. Feedback is part of the work. It helps keep the process accurate, and it stops you from silently drifting into the same pattern you came in with.

Sometimes medication helps. For some people, it’s essential. But medication and therapy do different jobs.

Medication can reduce symptoms. It can make life more manageable. What it usually can’t do is change the pattern that keeps repeating: the way you relate, the way you cope, the choices you keep making, the things you avoid, the things you can’t say.

In some situations, a combination of therapy and medication is the right route. That decision belongs with a medical prescriber (your doctor or psychiatrist). Therapy is where you work on meaning, behaviour, and change, so you’re not relying on symptom control alone.

Sometimes you can. And if you can, you should.

But there’s a difference between having a hard week and being stuck in a pattern that keeps coming back. If you’ve been circling the same issue for months, reading about it, talking about it, “understanding it”, and nothing actually changes, that’s usually the sign. Not weakness, stuckness.

Professional help is useful for three reasons:

1. You can’t see your own blind spots from the inside.
   You’re too close to it. You’re living it. A good process makes the pattern visible.
2. Friends/Family aren’t neutral.
   They care about you, but they’re inside the story. They may avoid telling you what you don’t want to hear, or they may push you in the direction that suits them.
3. A proper therapeutic space lets you say the thing you never say.
   Not to be dramatic. To be honest. That’s often where change starts.

You’re not going to therapy because you’re incapable. You go because you’re serious. You want to stop wasting time repeating the same cycle and start doing something different, on purpose.

Therapy is usually the right move when one of these is true:

• The problem isn’t going away. It’s been there for a while, and it keeps coming back.
• You’ve tried to fix it alone and it hasn’t shifted. You’ve read, reflected, talked, and still end up in the same place.
• Your coping methods are starting to cost you. Avoidance, overworking, numbing, people-pleasing, control. They “work”, but they shrink your life.
• Something happened and you can’t integrate it. A loss, a break-up, a life change, a shock. You function, but you’re not okay.
• Relationships are where it keeps showing up. Same fights, same roles, same disappointments, same loneliness.
• You’re not in crisis, but you’re not living properly either. You feel misaligned with the life you’ve built.

Therapy isn’t a place you go to be judged or “fixed”. It’s a place to speak more honestly, see the pattern clearly, and change what you keep repeating.

There isn’t a fixed timeline. It depends on what you’re coming in for, how long it’s been going on, and what you’re trying to change.

What matters most isn’t speed. It’s consistency. If you show up regularly and take the work seriously, the process has something to build on. If sessions are sporadic, progress usually is too.

The goal isn’t endless therapy. The goal is to work until the pattern shifts and you can carry the change outside the room.

You don’t need to bring a folder of paperwork. You just need two things:

1. Your reason for coming.
   What’s happening, what’s bothering you, and what you want help with. If it helps, write a few notes in advance so you don’t blank in the moment.
2. Any information that matters for that reason.
   That could mean a short timeline of a key event, patterns you’ve noticed, or details about what you’ve already tried. For some people, it’s also useful to bring relevant medical reports or information about medication. It depends on the case.

The goal isn’t to arrive “well prepared”. It’s to arrive with enough clarity that we can start working from the first session.

At the moment, no. One-off consultations and therapy are private-pay, and there’s no direct billing or partnership with any insurance company or public health provider in any country.

If you have health insurance (or any kind of benefits scheme through work or a social institution), it’s still worth checking what they offer. Some providers reimburse therapy with a private practitioner, either fully or partially, but it depends entirely on your plan and your country.

Here’s how it usually works:

• First, you ask your insurer or benefits provider what they cover for therapy with a private practitioner, and what they need from you for reimbursement.
• Then you decide whether you want to book.

If you go ahead:

• You book and pay privately.
• After each payment, you automatically receive an invoice to the email address you provided.
• You can submit that invoice to your insurer or benefits provider if they offer reimbursement.
• They decide whether they reimburse all of it, part of it, or none of it.

No. This isn’t an emergency service. If you feel unsafe or at immediate risk, contact local emergency services or a crisis line in your country.

1. scope

This Booking and Cancellation Policy applies to the following services offered by Gangatu:

• psychological consultation
• follow-up sessions

All sessions are provided online only.

By booking a session through the booking platform (Carepatron), you confirm that you have read and accepted this policy.

2. international clients and applicable law

Gangatu works with clients based in Spain and internationally.

However, these services are provided from Spain. Unless otherwise required by mandatory consumer protection rules, this policy shall be governed by the laws of Spain.

3. when a booking is confirmed

A session is only considered confirmed when both of the following conditions have been met:

1. full payment has been received
2. the booking has been confirmed by the professional

Payment on its own does not automatically create a confirmed appointment.

4. booking process

Sessions must be requested and managed through the booking platform (Carepatron).

Gangatu reserves the right to confirm, decline, or rearrange a requested booking where necessary.

5. cancellation and rescheduling by the client

Clients may request to cancel or reschedule a session up to 24 hours before the scheduled session time.

Where sufficient notice is given, the session fee will be retained as credit and the session may be rescheduled for another available appointment.

No refund is offered for cancellations made within the permitted notice period. The payment is retained for rebooking only.

As a general rule, rescheduling is permitted where proper notice has been given. If repeated changes become excessive or interfere with the proper organisation of the service, the matter may be reviewed case by case.

6. late cancellations

If a client cancels less than 24 hours before the scheduled session time, the full session fee is forfeited.

In that situation, the missed session is charged in full and no refund or transfer is offered, except where the professional accepts that the situation qualifies as a genuine emergency.

7. no-shows

If a client does not attend the session and has not given the required notice, the session will be treated as a no-show.

No-shows are charged in full. The full session fee is forfeited.

8. late arrival

Sessions begin and end at the scheduled time.

If a client joins late, the session will still finish at the originally scheduled end time.

Late arrival does not reduce the fee, does not extend the session, and does not create any right to refund, credit, or additional time.

The reserved session time remains the client’s allocated appointment time, whether all of that time is used or not.

9. emergencies

A genuine emergency may be considered on an exceptional basis.

Examples may include sudden illness, accident, or serious family emergency.

Whether a situation qualifies as an emergency is determined by the professional in their sole discretion. Where appropriate, reasonable supporting information may be requested.

If an emergency is accepted, the session may be rescheduled. As a rule, a refund is not provided.

10. technical requirements for online sessions

Because all sessions are held online, the client is responsible for ensuring that they have:

• a suitable device for the video session
• a stable internet connection
• appropriate audio conditions, including adequate privacy and, where needed, a working microphone, speakers, or headphones
• a private and appropriate environment from which to attend the session

Gangatu is likewise responsible for providing the professional side of the online session in suitable technical conditions.

11. technical issues

If a punctual and isolated technical problem prevents the session from taking place properly, the session may be rescheduled without additional cost.

If the technical problem is on Gangatu’s side, the session will be rescheduled at no extra cost.

If the technical problem is on the client’s side and is clearly punctual, the session may also be rescheduled at no extra cost.

However, recurrent or unresolved technical problems on the client’s side remain the client’s responsibility. In those cases, a further session is not automatically rebooked without charge, and a new paid booking may be required.

The professional will assess the circumstances case by case.

12. cancellations or changes by Gangatu

If Gangatu needs to cancel or reschedule a confirmed session, the session will be rescheduled for another available time.

13. invoices and private insurance

Gangatu may issue an invoice for services booked and paid.

If a client intends to seek reimbursement from a private insurer or any other third party, this remains entirely the client’s responsibility.

Gangatu does not guarantee that any insurer, provider, or reimbursement scheme will accept, cover, or repay any part of the fees.

14. professional discretion and suitability

Gangatu reserves the right to review future bookings where there are repeated booking changes, repeated technical issues, non-attendance, inappropriate conduct, or any other circumstance that materially interferes with the proper provision of the service.

Gangatu also reserves the right not to proceed with, or not to continue offering, a service where the professional considers that the work is not appropriate for the client’s needs or falls outside the professional scope of the service.

15. mandatory consumer rights

Nothing in this policy is intended to exclude or limit any mandatory rights that may apply to consumers under applicable law.

Where mandatory consumer protection rules apply, including any statutory right of withdrawal that cannot lawfully be excluded, those rights will prevail over this policy to the extent required by law.

16. acceptance

By booking a session through the booking platform (Carepatron), the client acknowledges that they have read, understood, and accepted this Booking and Cancellation Policy.