Legal
Legal
Terms & Conditions
1. About Gangatu
Gangatu is a psychology and psychoeducation project owned and operated by Noemi Sanchez Lozar.
Website: www.gangatu.com
Contact: hello [at] gangatu [dot] com
Address: 28028 Madrid, Spain
Noemi Sanchez Lozar is a licensed psychologist registered with the Official College of Psychology of Madrid under membership number M-37408.
Her professional practice is subject to the applicable Spanish legislation and the Code of Ethics of the Spanish psychology profession.
2. Scope of these terms
These Terms & Conditions govern:
- access to and use of the Gangatu website;
- the purchase and use of Gangatu’s digital products; and
- the general commercial conditions applicable to psychological services offered through Gangatu.
By using this website or purchasing a product, you agree to these terms. Additional terms displayed on a sales page, at checkout or in a private service agreement also apply.
Detailed clinical conditions and informed consent documents are provided privately to people who are formally accepted as patients.
3. Eligibility
Gangatu’s website, products and services are intended exclusively for people aged 18 or over.
By purchasing a product or requesting a service, you confirm that you meet this requirement and have the legal capacity to enter into a contract.
4. Website and educational content
Gangatu publishes articles, newsletters and other psychoeducational material for general educational purposes.
Using the website, subscribing to the email list or purchasing an educational product does not create a psychologist–patient relationship. Such a relationship begins only when Gangatu formally accepts a person as a patient and the relevant private documentation has been completed.
Further information appears in the Disclaimers section of this Legal page.
5. Psychological services
Gangatu offers online individual psychological consultations and ongoing therapy, subject to availability and professional acceptance.
Submitting a request does not guarantee that a service will be offered. Gangatu may decline a request where the service is not clinically, professionally or legally appropriate.
International clients are responsible for checking whether they require a professional belonging to a particular local healthcare or insurance network.
Gangatu does not provide crisis or emergency services.
6. Bookings, cancellations and missed appointments
An appointment is confirmed only once full payment has been made.
Payments for cancelled appointments are non-refundable. A client may reschedule an appointment without losing the payment by making the change at least 24 hours before the scheduled time.
A missed appointment without sufficient justification is charged in full and cannot be rescheduled.
Where a genuine emergency has occurred, Gangatu may allow the appointment to be rescheduled. Whether the circumstances qualify as a genuine emergency will be assessed on a case-by-case basis, and supporting evidence may be requested where appropriate.
Sessions may not be recorded, photographed or otherwise reproduced without the prior express consent of both the psychologist and the client.
7. Digital products
The content, delivery method, access conditions and any product-specific requirements are described on the relevant sales page.
Unless stated otherwise:
- access is provided immediately after purchase;
- access is permanent; and
- the purchase grants the buyer a personal, limited and non-transferable licence.
The buyer may not share, resell, sublicense, transfer, reproduce or redistribute the product or any access credentials.
Withdrawal and refunds
Digital products are supplied with immediate access.
Where the buyer has a statutory right of withdrawal, access will begin only after the buyer expressly requests immediate supply and acknowledges that beginning delivery results in the loss of that withdrawal right.
Once access to the digital content has begun, purchases are final and non-refundable, except where a refund or other remedy is required by applicable law, or where the product is defective or materially different from its description.
Purchases processed through a third-party merchant or platform may also be subject to that platform’s applicable terms and refund procedures.
8. Prices, payments and invoices
Prices are displayed and charged in euros. Any amount shown in another currency is an approximate conversion only. The final amount charged may vary according to the exchange rate or fees applied by the buyer’s bank or payment provider.
Published prices include the applicable taxes and represent the final price unless expressly stated otherwise.
Payments may be processed through Stripe, Gumroad or another provider identified before purchase.
A receipt or invoice will be issued after payment by Gangatu or by the relevant merchant or payment platform, as applicable.
9. Electronic contracting
Purchases are completed by following the checkout instructions, reviewing the order information, accepting the applicable terms and confirming payment.
The buyer may review and correct the information entered before submitting the order.
Contracts are concluded in English. A confirmation is sent electronically after the transaction. Transaction records may be stored by Gangatu and/or the payment platform used for the purchase.
10. Intellectual property
Unless expressly stated otherwise, all articles, newsletters, digital products, written materials, branding and original content published by Gangatu belong to Noemi Sanchez Lozar and are protected by intellectual property law.
Content may be accessed for personal and non-commercial use only.
Without prior written permission, users may not:
- reproduce, republish or distribute Gangatu content;
- translate, modify or create derivative works;
- sell, license or commercially exploit it;
- systematically scrape, extract or archive it; or
- use it to train, develop or operate artificial intelligence or machine-learning systems.
Brief quotations may be used only where permitted by law and must include clear attribution to Noemi Sanchez Lozar or Gangatu and a link to the original source. Attribution alone does not authorise broader reproduction or reuse.
11. Affiliate links and external websites
Some Gangatu content contains affiliate links, including links associated with the Amazon Associates programme. Gangatu may receive a commission from qualifying purchases without increasing the price paid by the user.
The website may also link to external websites or services. Gangatu does not control their availability, content, privacy practices or terms and is not responsible for them.
12. Prohibited use
Users must not use the website, products or services:
- for unlawful, fraudulent or abusive purposes;
- to interfere with the website’s operation or security;
- to gain unauthorised access to restricted areas or systems;
- to distribute malicious code; or
- in any way that infringes Gangatu’s or another person’s rights.
Gangatu may restrict access where these terms are breached.
13. Availability and liability
Gangatu takes reasonable care to maintain the website and provide accurate information but does not guarantee that the website will always be available, uninterrupted or free from technical errors.
Gangatu may update, suspend or remove website content, products or services where reasonably necessary.
To the fullest extent permitted by law, Gangatu is not responsible for indirect or unforeseeable losses resulting from the use or inability to use the website or its general educational content.
Nothing in these terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited.
14. Privacy and cookies
Personal data is processed in accordance with Gangatu’s Privacy Policy.
The use of cookies and similar technologies is explained in the Cookie Policy. Non-essential cookies are subject to the user’s consent where required.
15. Changes to these terms
Gangatu may amend these Terms & Conditions to reflect changes in the website, its services or applicable law.
The version published on this page will apply from the date shown at the top. Changes will not apply retroactively to completed purchases unless required by law.
16. Governing law and disputes
These Terms & Conditions are governed by Spanish law.
Where the user is a consumer, this choice of law does not deprive them of any mandatory protections applicable under the law of their country of habitual residence.
Any dispute will be submitted to the courts or authorities competent under the applicable law. Before initiating formal proceedings, users may contact hello [at] gangatu [dot] com to seek a resolution.
17. Contact
Questions concerning these Terms & Conditions may be sent to:
hello [at] gangatu [dot] com
Privacy Policy
1. Data controller
The controller responsible for processing personal data through Gangatu is:
Noemi Sanchez Lozar
Project: Gangatu
Address: 28028 Madrid, Spain
Email: hello [at] gangatu [dot] com
Noemi Sanchez Lozar is a licensed psychologist registered with the Official College of Psychology of Madrid under membership number M-37408.
2. Scope of this policy
This Privacy Policy explains how Gangatu collects and processes personal data in connection with:
- the Gangatu website;
- the email newsletter;
- digital products and purchases;
- applications for psychological services;
- psychological services provided to accepted patients; and
- direct communications with Gangatu.
3. Personal data collected
The personal data collected depends on how you interact with Gangatu.
Website visitors
Technical and usage information may be collected, including IP address, browser and device information, pages visited, cookie preferences and security logs.
Newsletter subscribers
Gangatu collects your email address, subscription and consent records, unsubscribe information and, where enabled and permitted, newsletter engagement data.
Applicants for psychological services
Gangatu collects your name, email address, reason for consultation and any information you voluntarily provide in the application or subsequent communications.
The reason for consultation may contain health-related information and is treated as sensitive personal data.
Accepted patients
Gangatu may process contact details, appointment information, billing information, communications and the clinical or health information necessary to provide psychological services and maintain the relevant professional records.
Customers
Gangatu may process your name, email address, billing information, purchased product and transaction details.
Payments are processed by the relevant payment provider. Gangatu does not normally receive or store complete payment-card details.
Direct communications
Gangatu processes the information contained in emails and other communications sent directly to it.
4. Purposes and legal bases
Personal data may be processed for the following purposes:
- Operating and securing the website: based on Gangatu’s legitimate interest in maintaining a functional and secure website.
- Website analytics and behavioural insights: based on consent where non-essential cookies or similar technologies are used.
- Managing newsletter subscriptions and sending emails: based on the subscriber’s consent.
- Assessing applications for psychological services: to take steps requested by the applicant before entering into a service agreement.
- Processing health information included in an application: where necessary to assess whether psychological services can appropriately be offered, by a licensed psychologist subject to professional confidentiality.
- Providing psychological services: to perform the service agreement, comply with legal and professional obligations and provide psychological care by a professional subject to confidentiality.
- Processing digital-product purchases: to perform the purchase contract and comply with billing, accounting and tax obligations.
- Responding to enquiries and managing complaints or legal claims: based on applicable legal obligations and Gangatu’s legitimate interest in responding to communications and protecting its rights.
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing carried out lawfully before consent was withdrawn.
Gangatu does not sell personal data.
5. Required information
Information marked as required on a form is necessary to process the corresponding subscription, purchase or service application.
If the necessary information is not provided, Gangatu may be unable to process the request, complete the purchase or provide the relevant service.
6. Service providers and recipients
Gangatu uses external providers where necessary to operate the website, manage communications, process payments or provide its services. These may include:
- Webempresa, for website hosting and email;
- MailerLite, for newsletter subscriptions and email delivery;
- Carepatron, for appointment scheduling, billing and online sessions where applicable;
- Stripe and Gumroad, for payment and transaction processing;
- Google Analytics 4, for website analytics;
- Hotjar, for website usage and behavioural analysis;
- Wordfence, for website security; and
- Google Meet, where it is used for an online meeting.
Google Analytics 4, Hotjar and other non-essential tracking technologies are used only after consent where legally required.
Personal data may also be disclosed to professional advisers, public authorities, courts or regulators where necessary to comply with the law or to establish, exercise or defend legal claims.
7. International data transfers
Some providers used by Gangatu may process personal data outside the European Economic Area.
Where an international transfer takes place, it must be supported by a mechanism recognised under applicable data-protection law, such as an adequacy decision, standard contractual clauses or another appropriate safeguard.
Further information about the safeguards applicable to a particular provider may be requested by contacting hello [at] gangatu [dot] com .
8. Data retention
Personal data is retained only for as long as necessary for the purpose for which it was collected and to comply with applicable legal obligations.
The following general periods apply:
- Newsletter data: retained while the person remains subscribed. After unsubscribing, a minimum record may remain on a suppression list solely to prevent further marketing emails.
- Applications for psychological services that are not accepted: the complete application is deleted within three months after the decision is communicated. A minimal internal record containing basic identifying information, the date, the outcome and a neutral reason may be retained for up to twelve months.
- Accepted patients: clinical records are retained for at least five years from the end of the relevant care process, or for longer where required by law or professional obligations.
- Invoices and accounting documentation: retained for six years from the relevant accounting entry.
- Purchases and contractual records: retained for the period necessary to manage the purchase and comply with legal, tax and accounting obligations.
- Website analytics, cookies and security information: retained according to the relevant configuration and the periods described in the Cookie Policy.
- Legal claims: relevant information may be retained until the applicable limitation periods have expired.
Where a dispute, investigation or other legal obligation exists, necessary information may be retained for longer and access to it may be restricted.
9. Security
Gangatu applies appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, loss, disclosure or destruction.
Access to professional and clinical information is restricted to the psychologist and protected through appropriate access controls and password protection.
No internet-based system can be guaranteed to be completely secure, but reasonable safeguards are applied according to the nature and sensitivity of the information processed.
10. Data-protection rights
Depending on the circumstances, you may have the right to:
- access your personal data;
- correct inaccurate or incomplete data;
- request deletion;
- request restriction of processing;
- object to certain processing;
- request data portability;
- withdraw consent; and
- object to decisions based solely on automated processing, where applicable.
These rights may be limited where continued processing or retention is required by law or is necessary for contractual, professional or legal reasons.
Requests may be sent to hello [at] gangatu [dot] com. Gangatu may request reasonable information to verify the requester’s identity.
You also have the right to lodge a complaint with the Spanish Data Protection Agency — Agencia Española de Protección de Datos (AEPD) or another competent supervisory authority.
11. Automated decision-making
Gangatu does not make decisions producing legal or similarly significant effects solely through automated processing.
12. Cookies
The website uses technical cookies and may use analytics or behavioural-analysis technologies.
Further information about the technologies used, their purposes and how consent can be managed is available in the Cookie Policy.
13. Adults only
Gangatu’s products and services are intended exclusively for people aged 18 or over.
Gangatu does not knowingly request personal data from minors. If personal data belonging to a minor has been submitted, please contact hello [at] gangatu [dot] com so that the situation can be reviewed and the information deleted where appropriate.
14. External websites
The Gangatu website may contain links to websites operated by third parties.
Gangatu is not responsible for the privacy practices of those websites. Users should review the privacy information provided by the relevant third party.
15. Changes to this policy
This Privacy Policy may be updated to reflect changes in Gangatu’s activities, service providers or legal obligations.
The current version and its effective date will be published on this page.
16. Contact
Questions or requests concerning this Privacy Policy or the processing of personal data may be sent to:
hello [at] gangatu [dot] com
Cookie Policy
1. What are cookies?
Cookies are small files stored on your device when you visit a website. Similar technologies, such as local storage, may also be used to remember preferences, operate website functions or collect information about how the website is used.
2. Who is responsible?
This website is operated by:
Noemi Sanchez Lozar
Project: Gangatu
Website: www.gangatu.com
Email: hello [at] gangatu [dot] com
3. Cookies used by Gangatu
Gangatu may use the following categories of cookies and similar technologies:
Necessary cookies
These cookies are required for the website to operate securely and correctly. They may be used to remember cookie preferences, protect the website against malicious activity and support essential website functions.
They do not require consent and cannot be disabled through the cookie-preference panel.
Analytics cookies
These cookies help Gangatu understand how visitors use the website, including which pages are visited and how users move through the site.
Gangatu uses Google Analytics 4 for this purpose.
Analytics cookies are activated only where the user has provided the required consent.
Behavioural and user-experience cookies
These technologies help Gangatu understand how visitors interact with the website so that its usability and content can be improved.
Gangatu uses Hotjar for this purpose. Hotjar may use cookies, local storage and similar technologies to collect information about website interaction and device characteristics.
These technologies are activated only where the user has provided the required consent.
Embedded forms
Gangatu uses forms connected to MailerLite to manage newsletter subscriptions. These forms may use technical cookies or similar technologies where necessary for their operation.
Any non-essential technologies associated with these forms are subject to consent where required.
4. Detailed cookie list
The table below identifies the cookies and similar technologies currently detected on the website, including their provider, purpose and duration.
The cookie list may change when website tools or configurations are updated. The current information will be maintained through Gangatu’s cookie-management system.
5. Managing your preferences
When you first visit the website, you can:
- accept all non-essential cookies;
- reject all non-essential cookies; or
- choose which categories you wish to allow.
Necessary cookies remain active because they are required for the website to function.
You may withdraw or change your consent at any time by selecting Manage cookie preferences in the website footer or reopening the cookie-settings panel.
Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.
You may also delete existing cookies through your browser settings. Disabling necessary cookies through the browser may affect the operation of the website.
6. Third-party providers
Some cookies and similar technologies are provided by third parties, including:
- Google Analytics;
- Hotjar;
- MailerLite;
- Wordfence; and
- Complianz.
These providers may process technical information in accordance with their own privacy documentation.
Further information about the processing of personal data and international data transfers is available in Gangatu’s Privacy Policy.
7. Changes to this policy
This Cookie Policy may be updated when the website, its technologies or the applicable legal requirements change.
The current version and its effective date will be published on this page.
8. Contact
Questions about this Cookie Policy may be sent to:
hello [at] gangatu [dot] com
Disclaimers
1. Educational purpose
The articles, newsletters, digital products and other public content provided by Gangatu are intended for general educational and psychoeducational purposes only.
They do not constitute personalised psychological assessment, diagnosis, treatment, therapy or professional advice.
Information provided through Gangatu should not be used as a substitute for psychological, medical or other professional care appropriate to your individual circumstances.
2. No psychologist–patient relationship
No psychologist–patient relationship is created by:
- visiting the website;
- reading or receiving Gangatu content;
- subscribing to the newsletter;
- purchasing a digital product;
- sending an email; or
- submitting an application for psychological services.
A psychologist–patient relationship exists only when a person has been formally accepted as a patient and the corresponding private service terms and informed-consent documentation have been completed.
3. Emergencies and crises
Gangatu does not provide emergency or crisis services, and its website, newsletter and email address are not monitored as emergency channels.
If you are experiencing an emergency, an immediate risk to yourself or another person, or a serious mental-health crisis, contact the emergency services, nearest emergency department or appropriate crisis service available in your current location.
4. Individual responsibility and professional support
Psychological and educational information must be considered in the context of each person’s individual circumstances.
You remain responsible for your own decisions and for seeking appropriate professional support where necessary. You should not disregard professional advice or alter an existing treatment solely because of information obtained through Gangatu.
5. No guarantee of results
Gangatu does not guarantee that its content, products or psychological services will produce any particular personal, psychological, relational or professional outcome.
Results depend on individual circumstances and numerous factors that cannot be predicted or controlled.
6. Accuracy and availability
Gangatu takes reasonable care when preparing and maintaining its content. However, general information may become outdated, may not apply to every situation and cannot be guaranteed to be complete or error-free.
Content may be corrected, updated, replaced or removed when necessary. Gangatu does not guarantee that the website will always be available or free from technical interruptions.
To the extent permitted by law, Gangatu is not responsible for decisions made solely in reliance on its general educational content. Nothing in this section limits any liability that cannot legally be excluded.
7. External links
Gangatu may link to websites, services, publications or products operated by third parties.
These links are provided for information or convenience. Unless expressly stated otherwise, their inclusion does not constitute endorsement of the third party or of all the information, products or services it provides.
Gangatu does not control third-party websites and is not responsible for their content, availability, privacy practices, terms or transactions.
8. Affiliate disclosure
Some links published by Gangatu are affiliate links. If you make a qualifying purchase through one of these links, Gangatu may receive a commission at no additional cost to you.
Affiliate relationships do not guarantee or imply that a product will be suitable for every person. Readers remain responsible for deciding whether a purchase is appropriate for them.
As an Amazon Associate I earn from qualifying purchases.
Affiliate links will also be identified close to the relevant recommendation where appropriate.
9. Changes to these disclaimers
These Disclaimers may be updated to reflect changes in Gangatu’s content, products, services or legal obligations.
The current version and its effective date will be published on this page.
10. Contact
Questions concerning these Disclaimers may be sent to:
hello [at] gangatu [dot] com
Last updated: June 26 2026
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